Code of Conduct and Member Obligations Policy

Last updated: September 7, 2026

Castro Fitness is committed to providing a safe, welcoming, inclusive, and respectful environment.

This policy applies to all members, guests, visitors, trainers, and other individuals using Castro Fitness facilities. Members are responsible for reviewing and following this policy, all posted facility rules, lawful staff instructions, and the terms of their Membership Agreement.

Members are also responsible for ensuring that their guests comply with these requirements.

1. Respectful Conduct

All members, guests, staff, trainers, and visitors must be treated with respect and courtesy.

The following behavior is prohibited:

• Physical violence or threats of violence;
• Yelling, intimidation, aggressive confrontation, or abusive conduct;
• Offensive, threatening, or degrading language directed at another person;
• Throwing objects or intentionally creating an unsafe environment;
• Unwanted physical contact;
• Stalking, repeated unwanted attention, or interference with another person’s workout;
• Sexual activity, lewd conduct, or intentional exposure;
• Conduct that substantially disrupts the safe and normal operation of the gym.

Serious or dangerous conduct may result in immediate removal from the premises, suspension, or termination of membership.

2. Harassment and Discrimination

Harassment, bullying, intimidation, retaliation, and discrimination are prohibited.

Castro Fitness does not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, age, disability, medical condition, genetic information, marital status, citizenship, primary language, immigration status, or any other characteristic protected by applicable law.

This rule applies to interactions between members, guests, employees, trainers, contractors, and visitors.

Members who need a reasonable accommodation should contact management. Requests will be considered in accordance with applicable law and facility safety requirements.

3. Dress Code, Changing, and Nudity

Appropriate athletic attire must be worn at all times in workout areas, hallways, reception areas, and all other common areas.

The following requirements apply:

• Members must wear a top, bottoms, and appropriate footwear in workout and common areas.
• Clothing must fully cover the genitals and buttocks.
• Bare feet are prohibited in workout areas unless permitted for a specific class or designated activity.
• Clothing, jewelry, or accessories that create a safety hazard or may damage equipment are prohibited.
• Dress-code requirements will be applied consistently, regardless of sex, gender, gender identity, or gender expression.

Nudity and changing clothes are prohibited in workout areas, hallways, reception areas, and other common spaces.

Nudity is permitted only when reasonably necessary for changing or showering in an area specifically designated by Castro Fitness for that purpose. Members must dress promptly and may not linger, walk around, exercise, or sit in shared spaces while nude or unnecessarily exposed.

If Castro Fitness has not designated an area for changing or showering, nudity and changing clothes are prohibited everywhere on the premises.

Intentional exposure, sexual activity, and lewd conduct are prohibited throughout the facility, including in restrooms, changing areas, and showers.

4. Photography, Video Recording, Remote Coaching, and Privacy

Members may record themselves or participate in remote online coaching in workout areas, subject to the following rules:

• The primary subject of the recording must be the member making the recording or another person who has consented to being recorded.
• Other individuals may appear incidentally in the background. Incidental background appearance does not violate this policy provided that the camera is not intentionally directed at, focused on, or used to follow or feature those individuals.
• Members must not intentionally photograph, film, zoom in on, follow, or otherwise make another identifiable person the subject of a recording without that person’s prior consent.
• A person’s presence inside Castro Fitness does not constitute consent to being intentionally photographed or recorded.
• Members must make reasonable efforts to minimize the recording of other individuals.
• If an affected member asks not to be recorded, the person recording must reasonably reposition the camera, pause the recording, or otherwise avoid including that individual.
• Members may not intentionally record private or confidential conversations.
• Reasonable efforts must be made to avoid capturing intelligible conversations of other members. When another person’s private conversation is unintentionally captured, the audio should be muted or removed before the recording is published or shared.
• Recording equipment, including phones, cameras, tripods, and stands, must not block walkways, interfere with equipment, reserve workout space, or disrupt another person’s workout.
• Recording must stop immediately if it creates a safety concern or if requested by Castro Fitness staff.

Photography, video recording, audio recording, video calls, and livestreaming are strictly prohibited in restrooms, changing areas, showers, and any other area where individuals have a reasonable expectation of privacy. This prohibition applies even when a member intends to record only themselves.

Remote coaching by phone, tablet, or another personal device is permitted. Members participating in remote coaching must:

• Keep the camera directed primarily at themselves;
• Use headphones whenever reasonably possible;
• Keep conversations at a reasonable volume;
• Position the device safely;
• Avoid interfering with other members or equipment; and
• Follow all photography, privacy, equipment, and facility rules.

Ordinary self-recording for personal use, remote coaching, social media, or creator content does not require advance approval.

Organized commercial productions, professional crews, professional lighting equipment, paid advertising shoots, or content using the Castro Fitness name or logo or suggesting sponsorship, endorsement, or affiliation by Castro Fitness require prior written approval from management.

Members are responsible for obtaining any consent or release required before publishing, advertising, selling, or commercially using content in which another person is readily identifiable.

Castro Fitness does not obtain consent on behalf of members or guarantee that any particular recording, publication, or commercial use is legally permissible.

5. Equipment and Workout-Area Rules

Members must:

• Use equipment only for its intended purpose;
• Follow posted instructions and directions from staff;
• Use safety clips, guards, spotters, and other safety measures when appropriate;
• Return weights, mats, and other equipment to their proper locations;
• Avoid monopolizing equipment, particularly during busy periods;
• Allow others to work in when reasonably possible;
• Keep walkways, workout areas, and emergency exits clear;
• Report damaged or malfunctioning equipment immediately;
• Avoid dropping or throwing weights except in specifically designated areas;
• Avoid sitting on or reserving equipment while using a phone for extended periods.

Members may not modify, relocate, repair, or remove gym equipment without authorization.

Members may receive remote coaching from their own online trainers in accordance with Section 4 of this policy.

In-person personal training or coaching conducted by an outside trainer at Castro Fitness requires prior authorization from management and compliance with applicable guest, insurance, and facility requirements.

Unauthorized solicitation, sales, in-person personal training, or other commercial activity is prohibited.

6. Hygiene and Health

Members must:

• Wipe down equipment after use with the cleaning products provided;
• Use a towel or other barrier when appropriate;
• Maintain reasonable personal hygiene;
• Keep personal belongings out of walkways and workout areas;
• Properly dispose of trash and used cleaning materials;
• Follow all posted restroom and changing-area rules.

Members should not enter the facility if they have symptoms of a contagious illness or have been advised to isolate.

Blood, bodily fluids, spills, injuries, and other health or safety hazards must be reported to staff immediately.

7. Safety and Medical Responsibility

Members are responsible for choosing exercises appropriate for their physical condition, experience, and abilities.

Members must stop exercising and seek assistance if they experience pain, dizziness, difficulty breathing, loss of balance, or other concerning symptoms.

Emergencies and injuries must be reported immediately to staff or emergency services.

Members may not use gym equipment while impaired by alcohol, illegal drugs, or any substance that prevents safe exercise.

Weapons, dangerous objects, and illegal substances are prohibited to the extent permitted by applicable law, except for law enforcement personnel acting in an official capacity.

Nothing in this policy constitutes or replaces medical advice. Members should consult a qualified healthcare professional when appropriate before beginning or changing an exercise program.

Physical exercise involves inherent risks. Responsibility for injuries, property loss, and other claims is governed by the Membership Agreement and applicable law. Nothing in this policy waives or limits any right or responsibility that cannot legally be waived or limited.

8. Access, Guests, and Membership Credentials

Memberships and access credentials are personal and may not be shared.

Members may not:

• Allow another person to enter using their membership or access credentials;
• Provide access to an unauthorized guest;
• Enter staff-only, locked, or restricted areas;
• Remain in the facility outside authorized operating hours;
• Circumvent access-control or security systems.

Guests must comply with all guest-registration, identification, payment, waiver, age, and supervision requirements.

Members are responsible for the conduct of their guests.

Lost or stolen access credentials must be reported promptly.

Animals are not permitted inside the facility except for service animals and other animals that must be admitted under applicable law.

9. Property and Personal Belongings

Members are responsible for damage they or their guests cause through intentional conduct, misuse, or negligence. Castro Fitness may require reimbursement for reasonable repair or replacement costs.

Members are responsible for securing their personal belongings. Personal property should not be left unattended.

Lost or unattended property may be handled according to the gym’s lost-property procedures.

To the fullest extent permitted by law and the Membership Agreement, Castro Fitness is not responsible for lost, stolen, damaged, or unattended personal property.

10. Reporting Concerns and Resolving Conflicts

Members should not escalate confrontations or attempt to enforce gym rules against other members.

Safety concerns, harassment, discrimination, privacy violations, property damage, or other misconduct should be reported to staff or management as soon as possible.

Reports should include, when available:

• The date and approximate time;
• The location within the facility;
• A description of what occurred;
• The names or descriptions of the individuals involved;
• The names of any witnesses;
• Any other relevant information.

Castro Fitness may review available information, speak with the individuals involved, preserve relevant records, and take reasonable interim measures while a matter is being reviewed.

Retaliation against anyone who makes a good-faith report or participates in a review is prohibited.

Knowingly making a materially false report may itself constitute a violation of this policy. A report that cannot be substantiated is not, by itself, considered a false report.

11. Enforcement

Depending on the seriousness, frequency, and circumstances of a violation, Castro Fitness may take one or more of the following actions:

• Provide a verbal or written warning;
• Require the individual to stop the prohibited conduct;
• Restrict access to certain equipment, services, or areas;
• Require the individual to leave the premises;
• Temporarily suspend facility access;
• Terminate membership;
• Contact emergency services or law enforcement when appropriate.

Conduct involving violence, credible threats, harassment, intentional exposure, sexual activity, serious privacy violations, theft, vandalism, or an immediate safety risk may result in removal or suspension without prior warning.

Castro Fitness will seek to apply this policy reasonably and consistently. The response to a violation may take into account the nature of the conduct, available evidence, safety considerations, prior violations, and other relevant circumstances.

Any cancellation, termination, payment, or refund rights will be governed by the Membership Agreement and applicable law.

Members may submit a written request for management to review a suspension or termination decision. Submitting a request does not automatically restore facility access while the review is pending.

12. Policy Updates

Castro Fitness may revise this policy to address operational, legal, safety, or facility-related needs.

Material updates will be posted on the Castro Fitness website or communicated to members through another reasonable method.

Changes required for immediate safety or legal compliance may take effect immediately.

Acknowledgment

By entering or using Castro Fitness facilities, members and guests acknowledge that they are expected to comply with this Code of Conduct, posted facility rules, lawful staff instructions, and the applicable Membership Agreement.

Nothing in this policy is intended to waive or restrict any right or obligation that cannot legally be waived or restricted.